Technical Support

Please perform the following steps to obtain technical support for Synthesoft Products:

1. Take a moment to read the online help / manual for the program at issue.
2. See if your problem is addressed in the Frequently Asked Questions (FAQ)
3. Download the diagnostics wizard from the technical support section of the Synthesoft web site: http://www.synthesoft.com/techsupport.htm.
4. Run the diagnostics wizard on your computer, and follow the instructions for submitting a problem report.
5. Send the output from the diagnostics wizard, along with any information requested in the wizard (including the system record/playback test if your problem is sound-related), and a description of what isn't working as expected with as many details as possible, to the appropriate email address:

The Psychedelic Screen Saver: psych@synthesoft.com
The Kinemorphic 3D Screen Saver: kine@synthesoft.com
The Hypnogenic Screen Saver: psych@synthesoft.com
CD/Spectrum Pro: cdspro@synthesoft.com

More information is available on our web site at http://www.synthesoft.com including the latest version of the FAQ and the diagnostics wizard.

Note: Problem-reports must include all of the information requested here in order for us to assist you effectively. Reports that do not contain this information will be referred to our web site for information on how to obtain it. When submitting a diagnostics report, please be sure to include the entire output from the diagnostics wizard even if no errors are reported. There is other information in the report that we will need to know in order to assist you (for example, your OS/version, sound card, drivers, video modes, etc…)